PRIM 2022 / EXECUTIVE SUMMARY 14 02 Get to know our business model 03 Our team 04 Commitment to society 05 Environmental Responsibility 01 PRIM Culture Specialised sales network for each division Customer service centre for each division Digitally connected • Online consultancy space • Online shops • 6 corporate websites • Specialist blogs • Social networks 289 people 78 people At the service of customers The customer service philosophy that the company has built into its business model entails having systems in place to ensure the availability of diverse communication channels and a specialised team of people ready to provide an immediate response. PRIM is responsible for protecting the confidentiality of information and ensuring its security in response to the trust that its customers and employees place in the organisation. Given the sensitive nature of the information involved, the company operates computer systems that guarantee a secure flow of information, both within the organisation and in virtual interactions with third parties. Responsible supply chain management 3,447 providers and suppliers in 2022 Raw material manufacturers Suppliers of medical devices Service providers Manufacturers of nonhealth products Supplier selection and contracting processes are objective and rigorous. Through its certified quality management system, the company seeks to ensure that the supply chain meets the strictest quality standards. Furthermore, at PRIM, we view the protection of human rights, ethics and social responsibility from a perspective of shared responsibility, which extends throughout the value chain. To ensure proper management, the company adopts a cooperative approach in which each supplier implements reasonable and appropriate measures within their area of influence and exchanges information to enable the early detection of any impacts that may need to be mitigated. Percentage of local suppliers Percentage by volume of purchases PRIM/EOP 86% 56% PHARMA+ 89% 63% HERBITAS 80% 76% TEYDER 88% 27%
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