13 PRIM 2022 / EXECUTIVE SUMMARY 02 Get to know our business model 03 Our team 04 Commitment to society 05 Environmental Responsibility 01 PRIM Culture Technical after-sales servic • Customer service, advice and technical support. • Service contracts designed to meet the needs of the sector and the life cycle of the products. • Assembly and commissioning of equipment. • Supply of spare parts. • Technical assistance for the maintenance and repair of medical devices. • Technical assistance for maintenance and repairs at spas and wellness centres. PRIM’s warehousing, logistics and distribution network operates according to the same service criteria as the commercial network: in-depth customer knowledge and personalised products and services delivered by the highly specialised teams in its logistics network. The company’s invoicing system and capacity to supply products immediately allow it to respond to each customer’s individual needs while offering an integrated management model. Our efficient delivery times have allowed us to position ourselves as a leading and strategic supplier in all of our areas of medical specialisation. Technical after-sales service Main services In-house logistics and distribution Warehousing, logistics and distribution network Main products and services
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